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Tony Hsieh - Delivering Happiness

A must for customer-facing teams, I think. You can find the deck here.

“Rather than focusing on individuals as assets, we instead focus on building as our asset a pipeline of people in every single department with varying levels of skills and experience, ranging from entry-level all the way up through senior management and leadership positions.”

End Game

"I 'd like to ask you to actively participate and think about the answer to this question: What is your goal in life?" (...) Whatever your response is, I'd like you to think about your answer to the follow-up question: Why? Again, whatever your response to the previous questions was, I'd like you to ask yourself: Why?

What's interesting is that if you keep asking yourself "Why?" enough times, you'll find yourself arriving at the same answer that most people do when they repeatedly ask themselves why they are doing what they are doing: They believe that whatever they are pursuing in life will ultimately make them happier. In the end, it turns out that we're all taking different paths in pursuit of the same goal: happiness."

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